Creator’s Blurb: Reality be instructed, I’ve not had a incredible expertise with each dahmakan and Foodpanda’s on-demand deliveries prior to now (it’s GrabFood all the way in which for me).
dahmakan obtained extra funding the opposite day, and this mixed with their earlier funding rounds had me questioning one thing.
In the event that they’re consistently elevating sufficient cash to hold out their operations, they have to be doing one thing proper, proper?
So, I made a decision to place their supply service to the take a look at with some normal expectations; to have my meals come on time with the promise of their new categorical supply and with out issues.
To A Good Begin
I used to be craving hen on the primary day, so I made a decision to get their salted egg butter hen.
Instantly, I got here throughout their categorical supply possibility, which is somewhat button you turn on to filter the menu gadgets which are obtainable for supply inside a 30-45 minute window.
I positioned my order at 12:14 sharp, and dahmakan promised me that my meals would come anyplace from 12:40-1:00PM
As promised, they obtained right here at 12:54PM on the dot.
My salted egg butter hen (RM14.99)
Thus far, so good. My expertise with the app was fairly simple, and I used to be a giant fan of their clear, straightforward to navigate interface.
My meals got here piping sizzling too, which was just about to be anticipated contemplating considered one of their ‘cloud kitchens’ was positioned simply 10-15 minutes away from my workplace. Plus, it tasted superior.
Troubling Second Order
the second day although, issues took somewhat flip.
I began off my second order by going for considered one of their meal packages, dahmakan Choose (RM29/month).
With this bundle, you get a preferential value of all chosen RM14.99 meals for less than RM9.90, saving about RM5 within the course of for every meal.
It is a tough breakdown.
The RM9.90 was deducted from my RM29 membership, which leaves me about RM19.10 in stability
The RM29 primarily works as a pool of cash the place any RM14.99 non-combo meal you purchase shall be discounted to RM9.90, which is then deducted from the pool. That is how my complete (pictured above) was RM0.
Let’s in the reduction of to the menu choices.
Selecting a dish this time was somewhat extra complicated. I struggled to decide on a correct meal contemplating most of them weren’t obtainable on-demand.
Seems, on the primary day I simply obtained fortunate with ordering the salted egg butter hen (since that was already an categorical meal within the first place).
Their app doesn’t mirror this, so even whenever you allow the categorical characteristic, it exhibits you all obtainable meals, not obtainable meals on-demand.
I perceive that that is in beta testing—however significantly? There have been solely two or three meals in complete that had been really obtainable to be despatched out on-demand, and the remaining would solely be obtainable from 3PM onwards.
Due to this, I might solely select the identical salted egg hen dish or a plate of their Nasi Kerabu. And sure, I went forward with the previous, once more.
This was the timeline for my second order.
2:27PM: Order positioned. Anticipated supply time was between 2:20PM-Three:20PM.
2:46PM: dahmakan tells me that one other 20 minutes must be added onto my wait.
Three:35PM: The period is instantly prolonged by one other 20 minutes, making the general delay about 40 minutes lengthy.
Three:40PM: Fed up, I angrily huff and puff my technique to McDonald’s to get an Ayam Goreng lunch set to tide my starvation over.
four:06PM: My rider is lastly in transit.
four:16PM: My salted egg hen is now safely in my fingers. I ended up packing it for dinner, since I already had my lunch.
On the finish of all of it, I calculated nearly an hour in delays. Unbelievable.
It’s price mentioning that proper after they despatched me the unhealthy information concerning the 40-minute delay, additionally they requested if I needed to cancel the order totally.
In my frustration, I did really textual content the quantity to cancel my order—however they ended up dispatching their rider anyway.
For sure, I used to be left hangry and let down once more after the entire expertise.
Some time after the disastrously late supply, dahmakan ended up providing me RM5 off for my subsequent order, however actually talking, I may not find yourself utilizing it in spite of everything.
In addition they despatched me this e mail:
I recognize the prolonged rationalization, however it didn’t appease me
Within the e mail, they talked about that their excessive turnovers inside their rider fleet had been an issue that continued to plague them, however once I obtained the message signifying a delay, the app stated that my meals was nonetheless being cooked by the chef.
It could possibly be that my meals was already performed and never but picked up by a rider, or the truth that I ordered it on a Friday and the sheer variety of orders overwhelmed them.
I reached out to dahmakan on Fb to see if I might discover a widespread denominator that will clarify the frequent late deliveries.
Considerably much like what they talked about of their apology e mail
The shopper rep I used to be put in touch with really did take the time to assist me perceive the confusion as an alternative of offering a copy-paste excuse, and I appreciated that.
However no matter the true cause was, I hope they get round to fixing it quick earlier than their complete model’s picture is simply tainted with late deliveries.
I’m not the one one disenchanted both; check out their Fb web page and also you’ll see numerous feedback on their posts complaining about their supply service.
Maybe these persons are simply leaping on the criticism bandwagon, however after having skilled the poor service firsthand, I can’t confidently facet with dahmakan on this.
Backside Line: I’m sorry I ever cheated on you, GrabFood. I at all times take you as a right, and that is what occurs. To dahmakan, I’ll by no means say by no means, however I’m going to provide it some time earlier than attempting it out one other spherical. Perhaps till after the following spherical of funding? Hold me posted.
You may learn extra about dahmakan right here.