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Creator’s Blurb: Each time I queue to see the physician, I’ve one irrational thought: wouldn’t having so many sick folks in shut quarters expose us to the chance of turning into contaminated with different diseases? With COVID-19 now on the rise, maybe this startup’s answer is one that may decrease our threat of an infection.
In all honesty, the inspiration behind QueueMed’s beginnings is much extra critical.
Nobody enjoys ready in
line on the clinic or hospital whereas they really feel sick. We often need the entire
course of to shortly be over after which head house to relaxation.
Some sufferers would possibly demand to be seen first, which might trigger hassle not just for the medical employees however for different sufferers as properly.
And the explanation why
they could begin a match within the first place? As a result of they don’t know the way far
alongside within the queue they are surely.
Dr. Kev Lim had seen
this stuff first-hand a number of occasions, at any time when he needed to carry his daughter for
checkups on her underlying medical situation.
Ultimately, he grew annoyed
by the system and made his craziest life resolution but—he give up his medical profession
and launched QueueMed, a healthtech startup, in 2018.
By Docs, For
Docs
Dr. Kev runs QueueMed
together with his co-founders Dr. Tai Tzyy Jiun and Nicholas Tai.
QueueMed is a white
labelled online-to-offline (O2O) answer that specialises in offering
multichannel appointment bookings, cellular queue options and e-payment
options to clinic and hospitals.
Primarily, what it’s
making an attempt to do is minimise administrative workload and optimise sufferers’ ready
time, enhancing entry to healthcare general.
Sufferers can ebook their appointments on-line wherever they’re, obtain an internet queue ticket and automated reminders.
You may search and ebook your physician, make your appointment and queue remotely, and observe your queue standing dwell / Picture Credit score: QueueMed
However maybe most
importantly, QueueMed permits sufferers to verify the queue progress in real-time by means of
their cellular system. Which means that they’ll plan their journey accordingly
and received’t must waste time being caught in a protracted queue.
If they’re unable to
make it to the appointment, they’ll simply cancel it forward of time.
To quicken the
in-and-out course of even additional, QueueMed’s included e-payment answer
permits healthcare centres and suppliers to incorporate reserving charges for sure
providers or packages.
In line with Dr. Kev, they’re additionally one of many pioneers out there that allows sufferers to make on-line funds with numerous e-wallets like Increase, GrabPay, and Contact ‘n Go eWallet.
“Essentially, we
need healthcare centres and suppliers to undertake digital options, and solely then
can we make the affected person journey general extra handy and a greater
expertise,” he added.
Change Is Not All About
The Expertise
With healthcare being
a critical topic, it’s no shock that the business is very regulated and
comparatively restricted.
“Our largest
challenges are nonetheless the mindset and perspective of the nation in direction of digital
options,” Dr. Kev shared.
“Digital transformation
will not be concerning the expertise, slightly, it’s concerning the readiness and maturity of
the market when it comes to digital adoption.”
And whereas he
acknowledged that they’ve seen important progress and enchancment lately,
he nonetheless believes that Malaysia’s healthtech ecosystem remains to be in its infancy
stage, with a lot of potential to develop.
Dr. Kev mentioned that
QueueMed has to this point been blessed to have the assist of businesses like DHM, SME
Corp, MaGIC, MED, and APEC.
They’ve additionally been
working intently with Nestspace, a healthtech centered coworking house, to
join with entrepreneurs who share the identical imaginative and prescient in digital healthcare transformation.
However extra must be
completed if Malaysia is to take her healthcare business to the subsequent degree.
“We want to see extra
supportive insurance policies coming from coverage makers, and extra collaboration alternatives
amongst healthtech gamers,” Dr. Kev mentioned.
Bridging The Healthcare
Hole
QueueMed’s white
labelled answer has since been built-in with different healthcare apps like
Doc2Us and GetDoc, which helps drive site visitors again to clinics and hospitals.
Inside its first yr,
it’s additionally efficiently helped over 100 clinics undertake digital options. A few of
these clinics embrace chains like Qualitas Medical Group and Dahlia Medical
Group.
QueueMed staff members assembly with Qualitas Medical Group’s employees / Picture Credit score: QueueMed
By way of the variety of sufferers who’ve discovered a use for his or her options, Dr. Kev mentioned there have been over 40,000 of them to this point, and QueueMed has assisted with greater than 85,000 bookings.
After we requested about
their income, Dr. Kev politely declined to reply as he shared that they have been
in talks a couple of second spherical of fundraising.
In the intervening time,
QueueMed is within the means of implementing its answer in non-public medical
centres and public main healthcare centres.
That is according to their targets to be extra inclusive and interoperable in order that they’ll obtain their imaginative and prescient of being the primary staff participant and aggregator out there.
“Along with different digital platform gamers, we will create a common cellular healthcare ecosystem to streamline your entire affected person journey,” Dr. Kev mentioned.
Backside Line: There’s a lot we might do within the time it takes to queue on the physician’s generally, and QueueMed’s system helps minimise the length we spend in a doubtlessly highly-infectious house too. I’m undecided if it’ll make an enormous change in clinics (because the ones I am going to don’t have too lengthy a wait), however I can positively see it making a change in hospitals the place the wait will be for much longer.
You may learn extra about different Malaysian startups right here.
Featured Picture Credit score: QueueMed
